? +1.855.268.4012 | Singapore Airlines HEL Terminal

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  Message de Olivia2827j le …
  Traveling with Singapore Airlines through Helsinki-Vantaa Airport (HEL)? This guide provides useful information about the Singapore Airlines HEL Terminal, including the airport terminal location, check-in, baggage, departures, arrivals, gates, airport facilities, transfers, and transportation options.
  Helsinki Airport now operates as a single-terminal airport, with all passenger check-in, security control, baggage claim, arrivals, and departures handled through the same terminal building. Departures and check-in are located on the 2nd floor, while arrivals are on the 1st floor.
  Singapore Airlines lists Helsinki among its European destinations, so passengers should always verify their specific flight details and operating arrangements before traveling.
  Singapore Airlines HEL Terminal Location
  The Singapore Airlines HEL Terminal is located at Helsinki-Vantaa Airport (HEL) in Vantaa, Finland.
  Unlike airports that have separate terminals for different airlines, Helsinki Airport currently uses a single-terminal model. Therefore, passengers flying with Singapore Airlines should use the main Helsinki Airport terminal and follow the airport's flight information displays for their assigned check-in area and departure gate.
  Quick Terminal Information
  [th]Information[/th]
  [th]Details[/th]
  

  Airline	Singapore Airlines
  Airport	Helsinki-Vantaa Airport
  IATA Code	HEL
  Terminal	Single terminal
  Departures	2nd Floor
  Arrivals	1st Floor
  Schengen Gates	Gates 5–36
  Non-Schengen Gates	Gates 37–55
  City	Helsinki/Vantaa, Finland

  Helsinki Airport states that flights to destinations outside the Schengen Area operate through gates 37–55, while domestic and Schengen flights generally use gates 5–36. Gate assignments can change, so passengers should check the airport's flight displays before proceeding to the gate.
  Address of Singapore Airlines HEL Terminal
  Helsinki-Vantaa Airport (HEL)
  Lentäjäntie 3
  01530 Vantaa
  Finland
  The airport is located in Vantaa, approximately 20 kilometers from central Helsinki.
  Because Helsinki Airport has one terminal, passengers do not need to travel between separate Terminal 1 and Terminal 2 buildings for normal airport operations.
  Singapore Airlines Office at HEL Airport
  Passengers visiting Helsinki Airport for a Singapore Airlines flight should use the airline's designated airport check-in facilities shown on the airport information screens.
  For ticketing, booking changes, baggage questions, special assistance, or other airline-specific services, check the latest Singapore Airlines information associated with your booking. Airport procedures and operating arrangements can change depending on the flight.
  For general independent travel assistance, passengers may use +1-855-268-4012. This is an independent travel-assistance number and is not represented as Singapore Airlines' official customer-service number.
  Singapore Airlines HEL Check-in and Boarding
  Passengers departing on Singapore Airlines from Helsinki should arrive at the airport with enough time for check-in, baggage drop, security screening, passport control when applicable, and walking to the departure gate.
  A typical airport process is:
  

  1. Arrive at Helsinki Airport's single terminal.
  2. Check the airport information screens for your Singapore Airlines flight.
  3. Proceed to the designated check-in or bag-drop area.
  4. Complete baggage drop if you have checked luggage.
  5. Pass through airport security.
  6. Follow signs toward the assigned departure gate.
  7. Complete passport control if your itinerary requires it.
  8. Reach the gate before boarding closes.

  For flights to destinations outside the Schengen Area, passengers use the non-Schengen departure area and may need to pass passport control. Finavia identifies gates 37–55 as the area for long-haul and European non-Schengen flights.
  Singapore Airlines HEL Baggage Services
  Baggage procedures depend on the passenger's ticket, cabin class, frequent-flyer status, destination, and operating carrier.
  At Helsinki Airport, baggage reclaim is located within the same terminal used for departures and check-in.
  Passengers should:
  

  • Check the baggage allowance on their Singapore Airlines booking.
  • Keep important documents and valuables in carry-on baggage.
  • Attach identification information to checked luggage.
  • Confirm the correct baggage belt after arrival.
  • Report delayed or damaged baggage promptly.
  • Allow additional time when transferring between separately booked flights.

  If your itinerary contains a connection, check whether your baggage is tagged through to the final destination. For separately booked tickets, Finavia advises passengers to collect their baggage and complete the check-in and security process again.
  Facilities at Singapore Airlines HEL Terminal
  Helsinki Airport's single terminal provides a broad range of passenger services.
  Facilities can include:
  

  • Restaurants and cafés
  • Retail stores
  • Duty-free shopping
  • Currency and banking services
  • Restrooms
  • Accessibility services
  • Information points
  • Baggage services
  • Lounges
  • Wi-Fi and passenger amenities
  • Parking facilities
  • Public transportation connections

  Finavia provides an interactive airport map showing terminal services and locations, which can help passengers find restaurants, shops, services, and their departure gate.
  Singapore Airlines HEL Arrivals
  Passengers arriving at Helsinki Airport on Singapore Airlines should follow the airport's arrival signs toward baggage reclaim and the public arrivals area.
  Helsinki Airport's current layout places arrivals on the 1st floor.
  After landing, passengers may need to complete:
  

  • Passport control, depending on their itinerary
  • Baggage collection
  • Customs procedures
  • Connecting-flight procedures, if applicable
  • Exit to the public arrivals area

  Travelers continuing to another flight should check the next flight's gate and departure time on the airport's information displays.
  Singapore Airlines HEL Connecting Flights
  Helsinki can be used as a connecting point between European and long-haul destinations.
  Finavia explains that the airport is arranged under one roof, allowing passengers to walk between gates. Schengen flights generally operate from gates 5–36, while non-Schengen flights use 37–55.
  Passengers traveling between Singapore and Europe or onward destinations should pay particular attention to passport-control requirements. Travel involving Singapore or other destinations outside the Schengen Area may require additional border or security procedures depending on the itinerary.
  If your connecting flights are on separate tickets, allow extra time because you may need to collect checked baggage and complete check-in and security procedures again.
  Transportation at Helsinki Airport
  Helsinki Airport offers several transportation options for reaching Helsinki and surrounding areas.
  Train
  The airport has a railway connection providing access toward Helsinki and other destinations in the region.
  Bus
  Local and regional buses connect Helsinki Airport with surrounding areas.
  Taxi
  Taxis are available at designated airport pickup areas.
  Rental Cars
  Car-rental services are available for travelers who want to continue their journey by road.
  Private Transportation
  Passengers can also arrange private transfers or use other pre-booked transportation services.
  Before leaving the airport, check the airport's current transportation information and signs because pickup locations and operating arrangements can change.
  Singapore Airlines HEL Departure Tips
  For a smoother journey through Helsinki Airport:
  

  1. Confirm your flight information before leaving for the airport.
  2. Use the single Helsinki Airport terminal rather than looking for a separate Terminal 1 or Terminal 2.
  3. Check the airport screens for your current check-in and gate information.
  4. Complete check-in and baggage procedures early.
  5. Allow time for security and passport control when applicable.
  6. Check your gate again after security, as gate assignments may change.
  7. Follow signs for the Schengen or non-Schengen area according to your itinerary.
  8. Reach your gate before boarding closes.

  Finavia specifically advises passengers to check the latest gate information because departure gates may change at short notice for operational reasons.
  Frequently Asked Questions
  What terminal does Singapore Airlines use at HEL?
  Helsinki Airport currently operates as a single-terminal airport, so Singapore Airlines passengers use the airport's main terminal rather than a separate Terminal 1 or Terminal 2.
  Where are departures at Helsinki Airport?
  Check-in and departures are located on the 2nd floor of Helsinki Airport.
  Where are arrivals at HEL?
  Arrivals are located on the 1st floor of Helsinki Airport.
  Which gates are used for non-Schengen flights at HEL?
  Helsinki Airport states that long-haul and European non-Schengen flights operate from gates 37–55.
  Can the Singapore Airlines gate change at Helsinki Airport?
  Yes. Gate assignments can change for operational reasons, so passengers should check the latest airport information displays before proceeding to the gate.
  Does Helsinki Airport still have Terminal 1 and Terminal 2?
  No. Helsinki Airport transitioned to a single-terminal operating model in June 2022. The former Terminal 1 and Terminal 2 arrangement was replaced by the current single-terminal setup.
  Where can I check the latest HEL airport information?
  Passengers should use the official Helsinki Airport/Finavia information and their Singapore Airlines booking information for the latest flight, check-in, baggage, and gate details.
  Final Thoughts
  The Singapore Airlines HEL Terminal is part of Helsinki Airport's current single-terminal operation. Check-in and departures are on the second floor, arrivals are on the first floor, and passengers traveling outside the Schengen Area generally use the non-Schengen gate area.
  Because airport procedures and gate assignments can change, passengers should verify their Singapore Airlines flight information shortly before departure and follow the latest instructions displayed at Helsinki Airport.

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